Refund policy

Here at Nana’s Coffee, we value our coffee lovers and want to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a refund policy as follows:

To return an order, the product must be unopened in the original package and the customer will be responsible for shipping costs and process within 14 days of purchase. Please reach out to our team by email within 3 days of purchase with your order number and the item(s) you want to return so we can move forward with the return process. Once the order is received and processed at our warehouse, we will process a refund to the original form of payment. Please remember your bank and/or credit card company may have their own processing times for refunds. 

Please note that we cannot accept returns of an opened coffee product due to their perishable nature. We also cannot refund shipping fees, except in cases where an error was made by our company.

Please feel free to contact us for any return/refund policy questions at support@nanascoffee.com

Damages and Wrong Item
If you received the wrong item or damaged item, please contact us at support@nanascoffee.com with your name, order number, and provide a brief description of the presenting issue. Also, please attach a picture of the damaged item to your email for our team to address this issue and resolve it promptly. 

Exchanges
Unfortunately, we do not accept exchanges due to the perishable nature of our products. We want to ensure every customer receives a new fresh batch of coffee. 

Thank you for choosing Nana’s Coffee! We appreciate your business and hope you enjoy your purchases. We want to make sure our customers are truly satisfied with the products.