Contact

Email us at support@nanascoffee.com with any questions and/or concerns. 

We will respond promptly to address any inquires you may have.

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Frequently Asked Question (FAQs)

Will the coffee I order arrive fresh?

Nana’s Coffee is from farm to table. The coffee is roasted and packaged on site, we ship it and distribute it to you. Our premium double-walled package has a one-way valve which keeps freshness and aroma for up to 5 months. 

What is the source of Nana’s Coffee? 

Our company is proud to partner with a family-run operation and keep all the process in-house to empower local farmers. Our farmer partners harvest, sort, dry, roast and package our coffee.

Do you have other types of roast for the brand?

Currently, we have two products (ground coffee and whole bean) with the same roast which is the Premium Medium Blend Roast made with 100% arabica beans. We are planning to explore other roasts in the future to provide our customers with various options. 

What shipping carriers will be the coffee be delivered by?

We will be shipping the orders through UPS and United States Post Office. Please note that all orders that are made on Thursday after 3pm ET will be shipped on Monday.

If I don’t receive my bag or have issues with the handling during shipment, what should I do?

No problem! Contact us at support@nanascoffee.com with your name, order number, and provide a brief description of the presenting issue. Also, please attach a picture of the damaged item to your email for our team to address this issue and resolve it promptly. We want to make sure our customers are truly satisfied with the products.  

Does Nana’s Coffee offer wholesale purchases?

We are serving direct consumers only and not processing wholesalers at this time. We are collecting data and open for new opportunities to explore options for large orders (>10lbs). All bulk orders and potential partnerships can send an email to support@nanascoffee.com with your inquires.Â